Shipping policy

SHIPPING POLICY

Thank you for shopping with Beulah + Link! We pack every order with care and want your goodies to arrive safely.

Processing Time

Orders are typically processed within 2–4 business days. Processing time is separate from carrier transit time.

During launches, restocks, holidays, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Shipping charges are calculated at checkout based on your order and delivery address unless a flat-rate shipping promotion is being offered.

Delivery Estimates

Once your order has shipped, delivery time depends on the shipping carrier and service selected. Any delivery dates provided are estimates and are not guaranteed.

Tracking

When your order ships, you will receive tracking information using the email address provided at checkout.

Please allow time for the carrier to scan and update tracking after your shipping confirmation is sent.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Beulah + Link is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

Once a package has been accepted by the shipping carrier, delays may occur that are outside of our control.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier.

If your package appears to be lost in transit, contact us at beulahandlink@gmail.com and we will help you determine the next steps.

Local Pickup Orders

Local pickup orders are typically prepared within 2–4 business days, excluding weekends and holidays.

Once your order is ready, you’ll receive an email containing your assigned pickup locker number, access code, and pickup instructions.

Please do not arrive for pickup until you’ve received your ready-for-pickup email.

If an order is not picked up within 7 days, the order will be canceled, the merchandise will be returned to inventory, and the customer will be refunded to the original payment method.

If you know you will be unable to pick up your order within the 7-day period, please contact Beulah + Link before the pickup deadline. A short extension may be approved at our discretion when arranged in advance.

Need your order sooner? If you’re shopping for a birthday, special event, or another time-sensitive occasion, please reach out! I’ll do my best to accommodate your timeline whenever possible. 

Pickup deadlines are calculated from the date the customer is notified that the order is ready for pickup.

Damaged Orders

At Beulah + Link, we carefully inspect and package orders before shipping. Due to the delicate nature of many of our sensory toys and squishies, all sales are final.

If your order arrives damaged, please contact us within 3 days of delivery at beulahandlink@gmail.com.

Please include:

Your order number

Clear photos of the damaged item

Clear photos of the original shipping packaging

Important: Squishies and sensory toys can be fragile. Damage caused by squeezing, stretching, pulling, puncturing, improper handling, or normal wear and tear after delivery is not eligible for a refund or replacement.

All damage claims are reviewed individually. Submitting a claim does not automatically guarantee a refund, replacement, or store credit.

Verified shipping damage, defective merchandise, and other issues will be addressed in accordance with applicable consumer protection laws.

Because many Beulah + Link products are limited, seasonal, collectible, or hard to find, exact replacements may not be available.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue not caused by Beulah + Link, additional shipping charges may apply to resend the order.

Shipping Area

Beulah + Link currently ships to addresses within the United States.

Questions

For shipping questions, contact us at:

Beulah + Link LLC

beulahandlink@gmail.com