Refund policy

  • Returns, Exchanges & Refunds

    Because of the nature of sensory toys and the products we sell, all sales are final. Beulah + Link does not accept returns or exchanges for change of mind, preference, texture or feel, color variation, duplicate purchases, or items that have been opened, handled, or used.

    Sensory Toys & Squishies

    Sensory toys, squishies, dumplings, stress toys, and similar products are designed for sensory play, but they are not indestructible. Their lifespan can vary depending on how they are handled and used.

    Damage resulting from use, misuse, excessive handling, or normal wear and tear is not eligible for a refund or replacement. Examples include, but are not limited to:

    • Popping or leaking

    • Tearing or splitting

    • Punctures

    • Damage from fingernails

    • Biting, chewing, picking, or cutting

    • Excessive or aggressive stretching

    • Rough handling

    • Damage caused by improper storage or exposure to excessive heat

    • Normal wear from use

    Beulah + Link is not responsible for damage that occurs during or after use and does not provide refunds or replacements for products damaged in these ways.

    Items That Arrive Damaged or Defective

    If an item arrives damaged or appears to have a manufacturing defect before use, please contact Beulah + Link within 3 days of delivery or local pickup. Claims will be reviewed individually, and any applicable consumer rights remain unaffected

    Please include your order number along with clear photos and/or video showing the issue.

    Each claim will be reviewed individually. If we determine that the item was damaged upon arrival or has a qualifying manufacturing defect, we may offer a replacement, store credit, or refund depending on the circumstances and product availability.

    Reporting an issue does not automatically guarantee a refund or replacement.

    Cancellations

    Because orders begin processing quickly and inventory may be limited, orders cannot be canceled once they are placed.

    Please review your cart, quantities, shipping or pickup selection, and order details carefully before completing checkout.

    Beulah + Link may, at its sole discretion, make an exception for an obvious order-entry mistake if we are contacted immediately and fulfillment has not started. Exceptions are not guaranteed.

    Beulah + Link reserves the right to cancel or refund an order when necessary, including for inventory errors, pricing errors, suspected fraud, or attempts to bypass posted purchase limits.

    Preorder purchases are final and cannot be canceled.

    Mystery Items & Variations

    Mystery, blind, assorted-color, and randomly selected items are not eligible for return or exchange because of the color, character, style, or variation received.

    Colors and appearance may also vary slightly from product photos due to manufacturing variations and screen settings.

    Damaged Packaging Items

    Products sold from our Damaged Packaging collection are discounted because the retail packaging may be bent, torn, crushed, marked, or otherwise imperfect.

    Packaging condition is disclosed before purchase and is not grounds for a refund or exchange. Unless otherwise stated in the product listing, the product inside is expected to be new and usable.

    Slime, Putty & Similar Products

    For sanitary reasons, slime, putty, compounds, and other opened sensory products cannot be returned or exchanged.

    Texture, consistency, scent, stickiness, firmness, and similar characteristics may vary between products and can also change with temperature, storage, and use. These characteristics alone are not considered defects.

    Preorders

    Preorder purchases are final and cannot be canceled because inventory is ordered or reserved based on customer purchases.

    Estimated arrival dates are estimates and may change due to manufacturer, distributor, or shipping delays outside of Beulah + Link's control.

  • Local Pickup Orders

    Local pickup orders must be picked up within 7 days of receiving your pickup-ready notification.

    Once an order is placed in a pickup locker, customers are responsible for retrieving their order within the stated pickup period. Because locker space is limited, we are unable to hold orders indefinitely.

    If an order is not picked up within 7 days, the order will be canceled, the merchandise will be returned to inventory, and the customer will be refunded to the original payment method.

    If you know you will be unable to pick up your order within the 7-day period, please contact Beulah + Link before the pickup deadline. A short extension may be approved at our discretion when arranged in advance.

    Pickup deadlines are calculated from the date the customer is notified that the order is ready for pickup.

    Contact

    If you believe you received an item that was damaged or defective upon arrival, please contact Beulah + Link at beulahandlink@gmail.com within 3 days of delivery or local pickup. Include your order number and clear photos or video showing the issue. All claims are reviewed individually. This reporting timeframe does not limit any rights provided by applicable law.